Cancellation, Rescheduling & Refund Policy
Effective January 1, 2027
We understand that life happens. This policy explains how to reschedule or cancel with Guided Serenity LLC ("Guided Serenity").
Calm Money Clarity Intensive ($222)
| When you contact us | What happens |
|---|---|
| Before you book a session time, within 14 days of purchase | Full refund |
| 48 hours or more before your session | Full refund, or reschedule at no charge |
| Between 24 and 48 hours before your session | Reschedule once at no charge; no refund |
| Less than 24 hours before, or no-show | Session is forfeited; no refund |
- How to reschedule or cancel: use the link in your confirmation email, or email [email protected].
- Use it within 90 days: your Intensive must be scheduled and completed within 90 days of purchase.
- Late arrival: sessions start and end at the scheduled time. If you join late, the session still ends on time.
- Emergencies: if a genuine emergency prevents you from attending, contact us as soon as you can. We'll consider a one-time reschedule at our discretion.
- If we need to cancel: if Guided Serenity cancels or can't hold your session, including because of a technical problem on our end, you may choose a new time or a full refund.
- Refunds: approved refunds go back to your original payment method within 5–10 business days.
- Completed sessions: once your session has taken place, the Intensive is non-refundable.
Free Introductory Call
The call is complimentary. Please use the link in your confirmation email to reschedule or cancel at least 24 hours ahead, so the time can be offered to someone else.
Calm the Money Story Educational Webinar
The webinar is free. If a session has to be moved or cancelled, all registrants will be notified by email and offered another date or the replay.
Contact us
Guided Serenity LLC · 3165 Touraine Ave, Orlando, FL 32812-6602 · [email protected]